CareSync Psych is committed to protecting your privacy and ensuring the security of your personal and medical information. We follow all federal and state regulations to maintain confidentiality and safeguard your data.
📜 Compliance with HIPAA
We comply with the Health Insurance Portability and Accountability Act (HIPAA), which requires strict standards for the use and disclosure of Protected Health Information (PHI).
Your PHI includes any information that identifies you and relates to your past, present, or future physical or mental health.
We only use or share PHI for treatment, payment, and healthcare operations, unless you provide written authorization.
Your information will never be sold, used for marketing without consent, or shared with third parties outside of these purposes.
🔐 Patient Rights Under HIPAA
As our patient, you have the right to:
Access and Copies – You may request copies of your health records.
Amendments – You may request corrections to inaccurate or incomplete information.
Restrictions – You may request limitations on how your PHI is shared.
Confidential Communication – You may request PHI be sent to a specific address, phone number, or email.
Accounting of Disclosures – You may request a list of times your PHI was shared outside of treatment, payment, or operations.
🧑⚕️ Confidentiality in Psychiatric Care
Because CareSync Psych specializes in mental health, we take extra care with psychiatric records and therapy notes:
Psychotherapy notes are kept separate from your medical record and require a specific release for sharing.
Information shared in therapy is confidential unless disclosure is required by law (e.g., risk of harm to self/others, suspected abuse, or court orders).
Telehealth sessions use encrypted, HIPAA-compliant video platforms to protect your privacy.
📧 Communication and Telehealth Compliance
Emails, texts, or patient portals are used for scheduling and administrative communication. Clinical or sensitive information will only be shared through secure, HIPAA-compliant systems.
Telehealth services are conducted via HIPAA-compliant video conferencing platforms, ensuring privacy and confidentiality at all times.
Patients are advised to participate in telehealth visits from a private, quiet location to maintain their own confidentiality.
⚖️ Compliance with Federal and State Laws
In addition to HIPAA, CareSync Psych follows all applicable state mental health privacy regulations and federal requirements for medical records retention.
Medical records are securely stored for the legally required retention period.
Records are destroyed securely once retention requirements expire.
Compliance audits are conducted regularly to ensure policies are up to date.
